Return & Exchange Policy

At Aurora Steps, we want you to love your purchase. If you’re not satisfied, you can request a return or exchange within 30 days of delivery.

✅ Items must be unused, in original packaging, and in the same condition as received.
✅ Customers are responsible for return shipping unless the item is defective or incorrect.
✅ Refunds will be issued to your original payment method once we receive and inspect the item.

To start a return or exchange, contact us at admin@aurorasteps.co.uk with your order number.