FAQ

1. How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking link. You can also log into your Aurora Steps account and view your order status anytime.

2. How long does shipping take?

• USA & Canada: 5–10 business days

• International: 10–20 business days
  (Please note: shipping times may vary depending on your location and carrier.)

3. What is your return policy?

We accept returns within 30 days of delivery, as long as the item is unused and in its original packaging. To start a return, please email us at admin@aurorasteps.co.uk.

4. Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $75.

5. Can I change or cancel my order?

If your order hasn’t been shipped yet, we can modify or cancel it. Please contact us within 24 hours of placing your order at admin@aurorasteps.co.uk.

6. What payment methods do you accept?

We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

7. Do you ship internationally?

Yes, we ship worldwide 🌍. Shipping fees and times vary by location and will be calculated at checkout.

8. How do I contact customer support?

You can reach us via:

• Email: admin@aurorasteps.co.uk

• Phone: (+44) 01900 64106